Help Center

FAQs

Shipping

Where are my products coming from?

Where do you ship and how much it cost?

How long will it take for my order to be delivered?

Who is responsible for getting my order through Customs & Regulations?

How can I track my order?

Why can’t track my order?

The courier tried to deliver the package but I wasn't at home. What should I do now?

I ordered multiple items but I did not receive all of you items. What do I do?

I tracked my order and the status says “Return to Sender.” What should I do now?

The tracking site says my order was Delivered but I haven’t received it yet. What should I do?

Are there any other important additional details regarding delivery that I should know?

Will I be charged with customs and taxes?

Ordering

How can I place an order?

How do I know my order has been successfully processed?

What should I do if I didn’t receive an order confirmation email?

What do I do to cancel an order?

How secure is my personal information with your company?

Returns

What is your Return Policy?

When are you not able to return my order?

How long does the return process usually take?